I'm Gonna Write A Letter!

An Open Letter:

In response to your offer I must say ABSOLUTELY NOT!  It's not that I wasn't satisfied with your service when it was operating.  It suited my needs very well, but when there was an issue, you showed a blatant disregard for customer satisfaction.  I shouldn't  expect any better when calls to customer care are answered by representatives who can't comprehend my concerns, much less address them.  Our initials may be the same, but beyond that, I bear no resemblance to Rosetta Stone.

I am quite surprised by this offer since my service was unceremoniously suspended with a promise to resolve the issue within seven days.  Months later, this offer comes.  Fortunately for me, I am now connected with a carrier that is committed to customer service and the satisfactory resolution of issues.  Your equipment sits here, purposeless, awaiting its fate, yet undecided.  I considered repackaging and selling on Ebay, but could not, in good conscience, saddle a fellow human with the complications associated with your service.  Unlike you, I love and appreciate people and value their trust.  So no, there will be no checking out your "$5 Broadband2Go plan!"

Furthermore, our mobile phone affiliation will, most likely, be similarly dissolved as I await the seven-day resolution Alex/Alejandro promised.  I anticipate a transmission from your team, informing me my dispute is settled while my service remains compromised, but I would rather that than spend time on a call with an agent constantly placing me on hold to consult a team leader or Google Translator.  Your calls have all the intimacy and ease of a lubeless, gang rape. Work on that.

If I seem angry or bitter, there is hope for you, but probably not us.  I refuse to pay for poor treatment nor will I condone anyone else doing it.  When we part, I will speak often of our relationship, both internationally and domestically.  I plan a rigorous campaign to steer potential customers in another direction. The blog community relishes my rants and I've even started a storyboard for a Youtube production.  I look great on camera and really know how to engage an audience.  I have no doubt we'll go viral.

By the time you respond to this I will have most-likely moved on. Therefore. be consistent.  Don't even bother. 

Rodney Snell

"... whatsoever things are true, whatsoever things are honest, whatsoever things are just, whatsoever things are pure, whatsoever things are lovely, whatsoever things are of good report; if there be any virtue, and if there be any praise, think on these things." Philippians 4:8 KJV

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